1. Introduction
The international yacht industry is rapidly expanding, creating global career opportunities for crew members from various countries, including Indonesia. However, working on a luxury yacht requires more than just enthusiasm; it demands technical expertise, strong discipline, and the ability to deliver exceptional hospitality according to international standards.
JIVA Yacht Management (JYM) was established to provide high-quality training programs specifically designed for aspiring yacht crew. With years of experience in yacht management and crew education, JYM ensures that participants receive the essential knowledge and practical skills to compete and thrive in the global yacht industry.
2. Vision and Mission of the Training Program
Vision
To improve the quality of service and welfare of yacht crew members through training programs aligned with international standards, enabling Indonesian crew to compete equally with their global counterparts.
Mission
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Prioritize client experience by tailoring services to meet international expectations.
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Equip yacht crew with technical and non-technical skills to perform at the highest standards.
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Foster understanding of crew rights and obligations, including professional ethics onboard.
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Prepare crew to maintain yacht cleanliness, safety, and comfort at all times.
3. Training Scope and Modules
a. Interior Department
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Housekeeping procedures: maintaining cabins, lounges, and public areas.
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International hospitality standards.
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Laundry management onboard.
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Table service, silver service, and barista basics.
b. Spa & Hospitality Department
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Introduction to spa services and basic treatments.
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VIP & VVIP guest handling techniques.
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Grooming, appearance, and professional presentation for crew.
c. Food Safety & Galley Operations
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International food hygiene and sanitation standards.
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Safe food preparation and service techniques.
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Introduction to international cuisine and wine service.
d. Deckhand & Exterior Maintenance
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Yacht exterior maintenance (paint, wood, metal).
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Docking, anchoring, and line handling techniques.
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Safety procedures and emergency drills on deck.
e. Service & Guest Relations
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Effective communication with international guests.
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Professional handling of guest complaints.
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Delivering service excellence and maintaining guest satisfaction.
4. International Standard Operating Procedures (SOPs)
JYM emphasizes the importance of adhering to global SOPs to maintain service quality onboard yachts, including:
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Housekeeping and hygiene protocols.
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Guest service and hospitality standards.
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Spa and galley operation guidelines.
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Exterior maintenance and deckhand duties.
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Emergency preparedness and safety procedures.
5. Documentation and Legal Requirements
Beyond technical skills, every yacht crew member must have proper documentation to work legally in the industry. JYM assists participants with:
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Seafarer’s documents.
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Passport and visa applications.
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Food safety and hygiene certifications.
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Professional yacht crew qualifications.
6. Training Methods
JYM offers training through two integrated formats:
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Online Training – covering theory, discussion, and assessments via e-learning platforms.
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Offline Training – hands-on practice, onboard simulations, and role-playing exercises for real guest scenarios.
7. Expected Outcomes of the Training
Upon completing the program, participants will:
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Master essential skills aligned with international yacht standards.
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Be fully prepared to work onboard luxury yachts with competitive salaries.
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Develop professionalism, cultural awareness, and strong work ethics.
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Gain access to global career opportunities through JYM’s professional network.
8. Conclusion
A career on a luxury yacht is more than just a job—it is a lifestyle of professionalism, excellence, and endless opportunities. Through JIVA Yacht Management’s training program, Indonesian crew members are equipped to succeed and be recognized globally for their competence and quality.
At JYM, we believe that:
“Your experiences motivate us to create exceptional service excellence in the yacht industry.”